Policies

Return Policy

Returns are welcome for 14 days for a refund, minus shipping costs. Items returned must be in new condition.

-If the item you purchased had free shipping, the actual shipping cost will be deducted from the refund.

-You may use the carrier of your choice when returning an item. Please write the RMA number on the box and email us the tracking number.

- To arrange a return please contact our Customer Service staff at sales@highheelshoechair.com or by phone before returning an item so that we can give you your RMA# and Authorize the return.

 

Warranty Policy

-We warranty that items purchased online at www.highheelshoechair.com are free from defects in material and workmanship for a period of 1 year from the date of sale.  We will repair, replace parts, or when appropriate issue a partial refund or exchange an item. The course of action will be up to our best judgement. 

-If a repair is authorized it must be returned to us (freight prepaid, with proof of your purchase) during the 12-month period after the date of your original purchase of the product.

-Items damaged from abuse, misuse or overloading are not covered under warranty.